Shipping Rate
Please allow 5 to 10 business days for delivery of all products.
Unless noted otherwise on the product, there is a flat shipping rate of $8.75 for the entire order.... If you purchase one item or 21 items you will only pay the one flat rate of $8.75.
Standard Return Policy and Procedure
If you wish to return a product for any reason other than a defect in the product, there will be a %20 restocking fee. In order to return the product, you must first e-mail us at customercare@thebestoftheasseenontv.com within 15 days after receiving the product. Include your Name, Address and Order Number and the reason why you are returning the product. We will provide you with an RMA (Return Material Authorization) Number and the return address. Obtaining an RMA does not guarantee the return will be exchanged or refunded. We reserve the right to inspect and determine the policy which applies at the time of arrival to our warehouse. NOTE: All returns must have a valid RMA on the label or our warehouse will refuse the package. Product must be returned within 15 days after receiving the RMA. Exceptions: EXCHANGES ONLY on tapes, videos, DVD's, CD's and video games. Some items may have special return policies. Such policies will be indicated.
Products damaged during delivery
If you receive an item that is broke due to shipping damage or some other event prior to its arrival. You MUST make a claim within three (3) Business days by e-mailing customercare@thebestoftheasseenontv.com. If the claim is made within three business days a prepaid label will be issued for you to return the product and will send you a replacement at no additional cost upon receiving the returned item. If you are in need of the product quickly, you may elect to have us send the replacement in advance along with the prepaid return shipping label. If this option is elected you will be charged for the entire cost of sending you the replacement in advance, this charge will be refunded once we have received the return product. In some cases we may instruct you to hold the product for inspection and pickup by the Carrier, such as UPS. In other cases you be instructed to bring the product labeled with our prepaid return shipping label to the nearest UPS Store or Post Office for drop off. If the damage claim is not made within three business days, the standard Return Policy and Procedure will apply.
If the item is returned but determined that it was damaged after its delivery and not prior to its delivery, then the standard return policy will be applied and all of the additional cost will be at your expense. We reserve the right to be the sole determining party as it relates to this policy.
